Micromessaging: Why Great Leadership is Beyond Words
Micromessaging: Why Great Leadership is Beyond Words
'No one argues the importance of the small scale better than Stephen Young, who calls these make-or-break communications micromessages.'- O magazine
In this groundbreaking book, Stephen Young, one of the foremost national experts in leadership, introduces his concept of 'micromessages.' Those are critical behaviours-looks, gestures, tone, nuance, inflection, syntax-that tell people what we really think of them, in contrast to the words we speak, and show you how to cultivate positive messages that will enhance the whole company.
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'No one argues the importance of the small scale better than Stephen Young, who calls these make-or-break communications micromessages.'- O magazine
In this groundbreaking book, Stephen Young, one of the foremost national experts in leadership, introduces his concept of 'micromessages.' Those are critical behaviours-looks, gestures, tone, nuance, inflection, syntax-that tell people what we really think of them, in contrast to the words we speak, and show you how to cultivate positive messages that will enhance the whole company.
Key features